Paid Services, Subscriptions and Refund Policy

1. Scope

This Policy applies to paid services offered by AfricanPlayers.com, operated by African Players Limited, including premium player features, scouting-related services, advertising, promoted listings and future subscription plans.

Basic player profile creation is free under the current operating model. A fee will apply only where a paid service is clearly described before purchase.

2. Prices and payment

Before confirming a purchase, users will be shown the applicable service, price, currency, duration, important restrictions and any renewal terms.

Price schedule:

• Basic player profile creation — free
• Player verification (Get verified) — fee shown at checkout
• Player yearly renewal (when applicable) — fee shown at checkout
• Club and scout registration — fees shown at checkout
• Promoted listings or advertising (if offered) — fees shown at checkout

Payment provider(s): Paystack and Flutterwave
Billing contact: [email protected]

Users must provide accurate billing information and use an authorized payment method. We may suspend access to a paid feature where a payment is reversed, disputed or not successfully completed, subject to applicable law.

3. Subscriptions and renewals

Where subscriptions are offered, the checkout page will state:

• The subscription price and billing interval.
• Whether automatic renewal applies.
• When payment will be taken.
• What features are included and any material limitations.
• How and when to cancel.

Automatic renewal will be used only where clearly disclosed and agreed to by the user. Users may cancel through /dashboard/settings or email [email protected]. Unless the checkout terms or law require otherwise, cancellation stops the next renewal and does not automatically refund the current billing period.

We will communicate material changes to subscription pricing or terms before they take effect where required by law.

4. Refund requests

Refunds will be assessed individually, considering the service purchased, the reason for the request, the service delivered, the checkout description and applicable law.

A refund or other remedy may be appropriate for:

• Duplicate or demonstrably unauthorized payments.
• A paid service that was not provided.
• A material technical failure that prevents the paid service from functioning and cannot reasonably be remedied.
• A service materially different from its description.
• Other circumstances where a refund or remedy is required by law or expressly promised at checkout.

A change of mind, failure to receive a scout's attention, or failure to obtain a trial or contract will not by itself mean that a correctly delivered service was defective. This does not limit any statutory rights. No blanket "no refunds under any circumstances" rule is intended by this Policy.

5. How to request a refund

Email [email protected] with:

• Your account email or user ID.
• The transaction reference.
• The date and amount paid.
• The service purchased.
• A clear explanation of the problem and any relevant evidence.

We aim to acknowledge requests within 2 business days and provide a decision within 7–14 business days. If further information is needed, we may contact you. Approved refunds will be processed through the original payment method via the payment provider within a period communicated to the user, subject to payment-provider processing times.

6. No guaranteed football outcome

Paying for a premium profile, promotion, scouting-related service or subscription does not guarantee that a scout or club will view or contact a player. It does not guarantee selection, a trial, a scholarship, a transfer, employment, a visa or a professional contract.

Any specific service commitment will be stated clearly in its description. We will not advertise paid services using unsupported guarantees.

7. Fraud, abuse and account restrictions

We may investigate suspicious transactions, fraudulent purchases or misuse of paid services. Where necessary, we may restrict access while investigating. Any decision concerning refunds or account access will be made consistently with this Policy and applicable law.

8. Consumer rights

Nothing in this Policy excludes, limits or replaces a consumer right or remedy that cannot lawfully be excluded under Nigerian law, including applicable rights under the Federal Competition and Consumer Protection Act 2018.

9. Policy updates and contact

We may update this Policy when services, payment arrangements or legal requirements change. The version in force at the time of purchase will be relevant, subject to applicable law and any valid later agreement.

Related: Terms and Conditions · Privacy Policy

Billing contact: [email protected] · Support form